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FAQs

100% Satisfaction
Guarantee

We have 100% confidence in the quality of each print that is dispatched from our studio. If you are not entirely satisfied with your print please contact us at sales@altusphotography.com.au. 
We will work with you to resolve your concern.

Print Quality

ARCHIVAL QUALITY FINE ART PRINTS

All Fine Art Prints are printed with EPSON printers using EPSON UltraChrome Inks on archival quality, acid-free papers from Ilford & Canson. Print quality is expected to be maintained for at least 80 years if mounted and framed to archival standards.

Fine Art Papers are selected and matched to particular Image Collections that further highlight the quality and intended communication that the image delivers.

Images printed on Canvas are treated with a U.V. Coating to protect the canvas from moisture and contaminants.

Where possible, papers and canvas that do not include Optical Brightening Agents (OBAs), are selected for printing my images to aid in colour consistency over an extended period of time. Environmental impact is also significant consideration against the use of media containing OBAs.

To ensure the longevity of your investment please discuss options to frame your print to archival or conservation standards with your framer. Our framing and finish options have options to improve the presentation of your piece. You can also upgrade your glass and matt choices to further extend the life of your print, however our standard options present fantastic value or longevity in themselves.

Print Colours

PRINTED WITH CALIBRATED PRINTERS TO ENSURE CONSISTENCY

The slight differences that may exist between what you see on your computer/phone are due to the colour profiles and colour rendering capacities of your devices that may render colours slightly differently.

The range colours that are able to be printed is also greater than what is rendered on your screen due to the limited colour space (profile) that screens and monitors use to interpret colours.

Part of the production process involves producing images on colour calibrated monitors and proofing via colour calibrated EPSON printers to ensure that colours are rendered and printed as intended, as well as for consistency between consecutive prints.

Print Editions

OPEN EDITION & LIMITED EDITION FINE ART PRINTS
WHAT ARE OPEN EDITIONS?

Open Edition prints do not have a set print limit. They are also unsigned and not numbered.

Our Open Edition prints are printed to the same standard as our Limited Edition prints.

WHAT ARE LIMITED EDITIONS?

Limited Edition prints are limited by number and are usually available in three sizes, each with its own quantity available for purchase. For example, 100 prints @ 40 x 50cm, 25 prints @ 80 x 100cm and 15 prints @ 100 x 125cm. Once a limited edition print is sold out no more prints will be produced and may only be purchased from existing owners. As an image nears its expiry, the purchase price of that image may increase accordingly.

All Limited Edition prints are signed and numbered.

CAN I REQUEST A SPECIFIC NUMBER IN A LIMITED EDITION?

Yes, you are welcome to request a specific edition number in a series and we will endeavour to accomodate your request. Please leave us a comment in the notes section of your online order or send an email to sales@altusphotography.com.au with your request.

WHAT ARE ARTIST PROOFS?

Artist Proofs are proof prints that are made in the final stages of editing and production and are generally produced with small changes to the luminosity of the print before it is ready for production.

Artist Proofs may be made available for sale once the Limited Edition run has sold out. No more than 3 Artist Proofs will ever be made available in addition to the Limited Edition run.

Print Care

CARING FOR YOUR PRINTS

All images are printed and handled to archival standards using EPSON printers and inks. All papers are Archival grade and have either no or minimal Optical Brightening Agents (OBAs) to ensure colour consistency throughout the life of the print.

To ensure the longevity of your investment, we highly recommend having your print framed to Archival or Conservation standards. Ensure that any matt board and mounting tapes are acid-free.

Images should also be hung away from direct sunlight which can degrade the image over time. UV-filtering glass should be considered in the framing process to alleviate the impact of direct sunlight on your print.

Consideration should also made to avoid areas of your home or office with high humidity or high fluctuations in temperature such as a bathroom or kitchen.

SHIPPING &
DELIVERY

FROM OUR STUDIO TO YOUR DOOR
DELIVERY CHARGES

All prints are shipped free of charge within Australia.

International orders are subject to international shipping rates. Shipping rates are applied at checkout.

EXPECTED DELIVERY TIME

Ordinarily, prints will be shipped within two weeks of ordering. Prints are made specific to the requirements of each order. Occasionally, limited editions may take three to four weeks to ship, either due to a print requiring reprinting if it doesn’t meet our high quality standards, or to accomodate times where Ty is away due to travel or workshop commitments.

Framed, Stretched Canvas, Acrylic Facemount Prints and Alumalux prints ordinarily ship within 3 weeks of ordering.

We take pride in keeping you informed at each step from placing your order, to your print being safely delivered to its destination.

RETURNS

REFUNDS & CANCELLATIONS
REFUNDS & CANCELLATIONS

If you wish to cancel your order you may do so by calling us on (08) 9467 9896. We can only offer you a full refund if your order has not commenced production. Due to the unique images that we sell, once an order has commenced production we are only able to refund you at a rate of 50% of your initial order total. All prints and finished works are completely made to order and as such we do not have the flexibility to hold stock of any item.

As each image is printed to order we would appreciate knowing about your change in decision as soon as practicable.

Once an order has been dispatched we are unable to accept returns unless a piece arrives damaged.

WHAT HAPPENS IF MY PRINT IS DAMAGE IN TRANSIT?

We take great care in packaging your treasured print so that it arrives at its intended destination in pristine condition ready to be framed. However, should the unforeseen eventuate, we will be more than happy to arrange collection of the damaged print and have a replacement shipped to you as a priority.

Please ensure that you take a photo of the damaged packaging prior to unpackaging. You will be required to initiate a claim with the courier company afterwhich we will handle this on behalf of both parties.

Contact sales@altusphotography.com.au and we will be sure to have the issue rectified.

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